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Billing Information


Basic Transports

Currently Cleveland County has a base rate of $410.00 for a basic ambulance transport to the Emergency Room.  There is an additional $14.50 a mile charge for all in and out of county destinations.  These rates were effective since 2014. Paramedic rates for base charge can be as high as $900.00 for a Critical Care Transport.

Billing Contact Information:

Cleveland County Central Billing & Collections  (704) 484-4880

If you need assistance you may reach Loretta, in the EMS Department at (704) 476-3036.  Please leave a message and your call will be returned as soon as possible.  Office hours are 8a to 5p Monday through Friday.   

Our mailing address is:


Cleveland County Central Billing and Collections

P.O. Box 2462

Shelby, NC 28151-2462

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