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Billing Information


Basic Transports

Currently Cleveland County has a base rate of $410.00 for a basic ambulance transport to the Emergency Room.  There is an additional $14.50 a mile charge for all in and out of county destinations.  These rates were effective since 2014. Paramedic rates for base charge can be as high as $900.00 for a Critical Care Transport.

Contact Information

***We have a new contract that started October 1, 2014 with COMSTAR for our ambulance billing needs. If you have questions regarding a bill from October 1, 2015 and thereafter please contact their billing office at this toll free number 1-800-488-4351***

Older accounts from May, 2011 through September 30, 2014 are with Quick Med Claims  855-244-8616

EMS Management and Consultants will still handle questions and ambualnce bills from March 1 2004 to May of 2011 at 1-800-814-5339    

If you need assistance you may reach Loretta, in the billing department at 704-472-3036.  Please leave a message and your call will be returned as soon as possible.  Office hours are 8a to 5p Monday through Friday.   

Our mailing address is:


Cleveland County EMS

P.O. Box 1210

Shelby, NC 28151-1210

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