Patient Survey

Patient Survey – October, 2016

 

In 2015 Cleveland County EMS began to survey patients being transported by ambulance in order to understand how patients viewed their transport experience.

Once a quarter patients that are transported by ambulance are invited to complete a ten (10) question survey to rate their experience. This data will aid in identifying specific areas to improve patient care and quality of service during their incident.

 

 

1. During the ambulance transport, did the medics treat you with courtesy and respect?
Answer Options Response Percent Response Count
Never 0.0% 0
Sometimes 1.7% 1
Usually 5.2% 3
Always 93.1% 54
answered question 58
skipped question 4
2. During the ambulance transport, did the medics listen carefully to you?
Answer Options Response Percent Response Count
Never 0.0% 0
Sometimes 1.7% 1
Usually 10.3% 6
Always 87.9% 51
answered question 58
skipped question 4
3. During the ambulance transport, did the medics explain things in a way you could understand?
Answer Options Response Percent Response Count
Never 0.0% 0
Sometimes 1.7% 1
Usually 13.8% 8
Always 84.5% 49
answered question 58
skipped question 4
4. Would you recommend this EMS service to your friends and family?
Answer Options Response Percent Response Count
Definitely No 0.0% 0
Probably No 1.7% 1
Probably Yes 8.3% 5
Definitely Yes 90.0% 54
answered question 60
skipped question 2
5. As a result of this ambulance transport and Emergency Department visit, were you admitted to the hospital for further treatment?
Answer Options Response Percent Response Count
Yes 75.0% 45
No 21.7% 13
Not Sure 3.3% 2
answered question 60
skipped question 2
6. During the ambulance transport, were you given any medicine that you had not taken before?
Answer Options Response Percent Response Count
Yes 1.8% 1
No 87.5% 49
Not sure 10.7% 6
answered question 56
skipped question 6
7. Before giving you any new medicine, how often did the medics tell you what the medicine was for?
Answer Options Response Percent Response Count
Never 1.8% 1
Sometimes 0.0% 0
Usually 5.3% 3
Always 12.3% 7
N/A 80.7% 46
answered question 57
skipped question 5
8. Using any number from 0 to 10, where 0 is the worst ambulance service possible and 10 is the best ambulance service possible, what number would you use to rate this transport?
Answer Options Response Percent Response Count
0  –  Worst ambulance service possible 0.0% 0
1 0.0% 0
2 0.0% 0
3 0.0% 0
4 1.7% 1
5 3.4% 2
6 0.0% 0
7 1.7% 1
8 8.6% 5
9 20.7% 12
10  –  Best ambulance service possible 63.8% 37
answered question 58
skipped question 4
9. During the ambulance transport, did you need medicine for pain?
Answer Options Response Percent Response Count
Yes 10.9% 6
No 89.1% 49
answered question 55
skipped question 7
10. During the ambulance transport, how well was your pain controlled?
Answer Options Response Percent Response Count
Never 5.3% 3
Sometimes 0.0% 0
Usually 10.5% 6
Always 26.3% 15
N/A 57.9% 33
answered question 57
skipped question 5

 


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